Shipping & Returns
- HOW IS THE BAG SHIPPED?
- WHERE DO WE DELIVER?
We currently deliver worldwide, however there are some countries that are not as easy to get to. If an order is placed for delivery to one of the countries outside our reach, you will be notified by email as soon as possible.
Please note: We are unable to ship to PO Box addresses
- HOW MUCH IS STANDARD DELIVERY?
£3.50 flat shipping cost across Europe
Rest of World - £10
- HOW LONG WILL IT TAKE FOR MY DELIVERY TO ARRIVE?
We aim to process the bag in 1 to 2 days. Shipping takes on average 2 to 3 days. From purchase click to delivery we aim for 4 days.
- WHERE IS MY DELIVERY?
If you have not received your goods please email ‘firstname.lastname@example.org’ so we can trace your order. We will then notify you via email to confirm the status and whereabouts of your products.
Please note: Parcels that are signed for will be deemed as received by the customer and are now out of our control. We use third party logistics companies, we hope they maintain our high standards but as I'm sure you can understand mistakes happen. If this is the case, we will inform you of your carrier and you should contact them to take this further.
- I WANT TO RETURN MY BAG
If for any reason you are not happy with your new bag, please send us an email to ‘email@example.com’ within 14 days of receiving the bag. Let us know why you are unhappy with the bag and post it back to us. We will refund you the full amount.
- I CHANGED MY MIND, CAN I CANCEL MY ORDER?
If you have recently placed an order with us and wish to cancel it before delivery, please email us at: firstname.lastname@example.org within 12 hours quoting your order reference number, the date the order was placed and your name. We will then contact our dispatch team and try to get the order returned to us rather than delivered to yourself. Once we have confirmation of the cancellation, payment will then be refunded back to your account within 10 working days.
If the order is delivered to you, please return it for a full refund (excluding postage).
- MY ORDER IS LATE, CAN I CANCEL IT?
Although we endeavour to get all delivers to you on time, we understand that sometimes deliveries are late. If you wish to cancel a delivery before you receive it but after the 12 hour period, due late arrival, please email ‘email@example.com’ quoting your order reference number, the date the order was placed and your name. We will review the order to find out where your parcel is and refund your account within 10 days if in agreement with the late delivery.